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LocalAventura - Book an authentic tour in Latin America

We value your trust

At LocalAventura we know that trust is one of the most important aspects of our business. Therefore, protecting user privacy is of utmost importance.

LocalAventura's Privacy Policy

Last Updated: January 28, 2016

LocalAventura (“we”, “us” or “our”) values your privacy as much as you do. Here we describe how we collect, use and handle your information when you use our website, www.localaventura.com, and our services.

What does this Privacy Policy apply to?

This Privacy Policy applies to the LocalAventura.com website, including all subpages and successor pages (collectively the “Website”), and also applies to all services that we offer, including direct travel booking via email inquiry, or other services that we offer through our Website (collectively the “Services”).

This Privacy Policy does not apply to any website, product or service of any third-party companies, affiliates, advertisers, or service providers, even if the website links to (or is linked from) our Website. LocalAventura does not operate or control these websites, products or services. Please review the privacy practices of the third party before deciding to provide any information.

By using our Website and Services, you are accepting the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, delete all cookies from your browser cache after visiting our Website and do not visit or use our Website or Services. Your continued use of our Website or Services signifies your acceptance of this Policy.

What Information Do We Collect?

In General. We receive and store any information you enter on our Website or give us in any other way, including by email or telephone. This includes information that can identify you (“Personal Information”), including your first and last name, email address, mailing address, and phone number. We may request that you provide additional information, including, but not limited to, passport information and local travel information. Personal Information is required to purchase our services, book travel, participate in surveys, ask us a question, or initiate other transactions on our site. We store Personal Information in secure operating environments that are not accessible to the general public.

Billing Information. LocalAventura does not receive and store your billing information (including credit card number, cardholder name, and card expiration date). We work with third party vendors, including Stripe and PayPal, to process your payment. Please review the relevant privacy practices of these third parties before deciding to provide any information.

Travel Companion Information. When you make a reservation for someone else using our Website or by contacting us, we will collect Personal Information about that individual. You should obtain the consent of other individuals prior to providing us with their Personal Information.

Analytical Information. We automatically collect information that does not identify you personally to help us improve our services. This anonymous information includes your Internet Protocol (IP) address, Web browser software (e.g. Chrome, Firefox, Safari or Internet Explorer), and referring website. We also collect demographic data, including, but not limited to, your country of residence, gender, age, travel habits, and sign up location (collectively “Analytical Information”).

For more information, please see “Does LocalAventura use cookies?” below.

User Submitted Content. Certain areas of our Website, including our blog, our social media accounts, and our reviews pages contain information supplied by users and others. If you submit user content to our blog and our social media accounts, you acknowledge that that content will be publicly available. Please do not submit any information to the blog, including personally identifiable information, that you do not want to make public. We are not responsible for comments, advice, reviews, information, or any other posting made by you, other users or third parties in these areas. We do not have the obligation, but we reserve the right, to review content posted in public areas, including comments to our blog, and to delete or edit them, for any reason, at any time.

How do we use your information?

We use Personal Information and Analytical Information for the following general purposes: to provide you with the Services you request; to provide you with travel confirmation and updates; to manage your account, including processing bills and providing travel notifications; to communicate with you in general; to respond to your questions and comments; to measure interest in and improve our Services and our Website; to notify you about special offers and products or services that may be of interest to you; to otherwise customize your experience with the Website; to solicit information from you, including through surveys; to resolve disputes, collect fees, or troubleshoot problems; to prevent potentially prohibited or illegal activities; to enforce our Terms of Use; and as otherwise described to you at the point of collection. We use Billing Information for the purpose of completing the travel bookings you conduct on our site.

Email Newsletters and Communications. We want to make it easy for you to take advantage of travel and adventure opportunities on our Website. We may send you email newsletters that contain information about your apparent travel and adventure interests. We believe these emails will provide you with useful information about travel and adventure special offers available through our Website. Please note that you will have the opportunity to choose not to receive these email communications in any such email we send. Please note that if you unsubscribe from our email newsletters, we will continue to send you emails regarding your orders and administrative information.

Who do we share your information with?

LocalAventura may share your information with the following entities:

Local Guides. We work with local third party vendors who lead adventures booked through our Services (“Local Guides,” or individually “Local Guide”). We provide your full name, contact information (including email and telephone number) and reservation details to the Local Guide leading your adventure. We take reasonable steps to persuade the Local Guides to safeguard your personally identifiable information; however, we do not dictate the privacy practices of the Local.

Third-Party Vendors. We work with third-party vendors who provide services or functions on our behalf, including credit card processing, business analytics, marketing, distribution of surveys, and fraud prevention. We may also authorize third-party vendors to collect information on our behalf, including as necessary to operate features of the Website or to facilitate the delivery of online advertising tailored to your interests. Third-party vendors have access to and may collect information only as needed to perform their functions.

Other. We may also share your information:

  • In response to subpoenas, court orders, or other legal process; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases, we reserve the right to raise or waive any legal objection or right available to us.
  • When we believe it is appropriate to investigate, prevent, or take action regarding illegal or suspected illegal activities; to protect and defend the rights, property, or safety of our company or this Website, our customers, or others; and in connection with our Terms of Service and other agreements. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
  • In connection with a corporate transaction, such as a merger, consolidation, or asset sale; or in the unlikely event of bankruptcy.

Other than as set out above, you will have the opportunity to choose not to have us share such information, and you will be notified when Personal Information about you will be shared with third parties.

We may share aggregate or anonymous information, including Analytical Information, with third parties, including advertisers and investors. This information does not contain any Personal Information and is used to develop content and services we hope you find of interest.

Does LocalAventura use cookies?

Yes, LocalAventura uses cookies. Cookies are small data text files that can be stored on your computer’s hard drive (if your Web browser permits). This Website uses cookies for the following general purposes:

  • To help us recognize your browser as a previous visitor and save and remember any preferences that may have been set while your browser was visiting our Website.
  • To help measure and research the effectiveness of Website features and offerings, advertisements and email communications.

You can choose to have your Web browser warn you each time you receive a new cookie or disable cookies altogether. Please note that if you refuse to accept cookies, you may not be able to access many of the Services offered on our Website.

How does LocalAventura protect information?

We want you to feel confident about using this Website to make travel arrangements, and we are committed to protecting the information we collect. While no website can guarantee security, we have implemented appropriate administrative, technical, and physical security procedures to help protect the personal information you provide to us. For example, we encrypt your passwords, and only authorized employees and consultants are permitted to access personal information, and they may only do so for permitted business functions.

How does this Privacy Policy apply if I’m visiting LocalAventura.com from outside the United States?

If you are visiting the Website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States. The data protection and other laws of the United States and other countries might not be as comprehensive as those in your country, but please be assured that we take steps to ensure that your privacy is protected. By using our Services, you understand that your information may be transferred to our facilities and those third parties with whom we share it as described in this Privacy Policy.

California Online Privacy Protection Act

Under California Civil Code Sections 1798.83-1798.84, California residents are entitled to ask us for a notice identifying the categories of Personal Information, which we share with our affiliates and/or third parties for marketing purposes, and providing contact information for such affiliates and/or third parties. If you are a California resident and would like a copy of this information, please submit a written request to founders@localaventura.com.

COPPA (Children Online Privacy Protection Act)

This Service is not directed to individuals under 18. We do not knowingly collect personally identifiable information from children under 13. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, he or she should contact us. If we become aware that a child under 13 has provided us with Personal Information, we will delete such information from our files.

Will LocalAventura let me know of changes to the Privacy Policy?

We know that our business will continue to evolve as we introduce new services, and we may from time to time review and revise this Privacy Policy. LocalAventura reserves the right to modify this Privacy Policy with or without notification to you. We will not, however, materially reduce your rights under this Privacy Policy without notice to you. We will post any Privacy Policy changes on our Website, and if the changes are significant, we will provide a prominent notice (such as a banner or alert on the website or via email). You can always check the “Last Updated” date at the top of our Privacy Policy page to see when the Privacy Policy was last updated. Questions? Contact us.

If you have any questions regarding this Privacy Policy, you may contact us at founders@localaventura.com.

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