LocalAventura (“we”, “us” or “our”) values your privacy as much as you do. Here we describe
how we collect, use and handle your information when you use our website,
www.localaventura.com, and our services.
successor pages (collectively the “Website”), and also applies to all services that we offer,
including direct travel booking via email inquiry, or other services that we offer through our Website (collectively the “Services”).
companies, affiliates, advertisers, or service providers, even if the website links to (or is linked
from) our Website. LocalAventura does not operate or control these websites, products or
services. Please review the privacy practices of the third party before deciding to provide any
By using our Website and Services, you are accepting the practices described in this Privacy
after visiting our Website and do not visit or use our Website or Services. Your continued use of
our Website or Services signifies your acceptance of this Policy.
What Information Do We Collect?
In General. We receive and store any information you enter on our Website or give us in any
other way, including by email or telephone. This includes information that can identify you
(“Personal Information”), including your first and last name, email address, mailing address, and
phone number. We may request that you provide additional information, including, but not
limited to, passport information and local travel information. Personal Information is required to
purchase our services, book travel, participate in surveys, ask us a question, or initiate other
transactions on our site. We store Personal Information in secure operating environments that are
not accessible to the general public.
Billing Information. LocalAventura does not receive and store your billing information
(including credit card number, cardholder name, and card expiration date). We work with third
party vendors, including Stripe and PayPal, to process your payment. Please review the relevant
privacy practices of these third parties before deciding to provide any information.
Travel Companion Information. When you make a reservation for someone else using our
Website or by contacting us, we will collect Personal Information about that individual. You
should obtain the consent of other individuals prior to providing us with their Personal Information.
Analytical Information. We automatically collect information that does not identify you
personally to help us improve our services. This anonymous information includes your Internet
Protocol (IP) address, Web browser software (e.g. Chrome, Firefox, Safari or Internet Explorer),
and referring website. We also collect demographic data, including, but not limited to, your
country of residence, gender, age, travel habits, and sign up location (collectively “Analytical Information”).
User Submitted Content. Certain areas of our Website, including our blog, our social media
accounts, and our reviews pages contain information supplied by users and others. If you submit
user content to our blog and our social media accounts, you acknowledge that that content will
be publicly available. Please do not submit any information to the blog, including personally
identifiable information, that you do not want to make public. We are not responsible for
comments, advice, reviews, information, or any other posting made by you, other users or third
parties in these areas. We do not have the obligation, but we reserve the right, to review content
posted in public areas, including comments to our blog, and to delete or edit them, for any reason, at any time.
How do we use your information?
We use Personal Information and Analytical Information for the following general purposes: to
provide you with the Services you request; to provide you with travel confirmation and updates;
to manage your account, including processing bills and providing travel notifications; to
communicate with you in general; to respond to your questions and comments; to measure
interest in and improve our Services and our Website; to notify you about special offers and
products or services that may be of interest to you; to otherwise customize your experience with
the Website; to solicit information from you, including through surveys; to resolve disputes,
collect fees, or troubleshoot problems; to prevent potentially prohibited or illegal activities; to
Billing Information for the purpose of completing the travel bookings you conduct on our site.
Email Newsletters and Communications. We want to make it easy for you to take advantage of
travel and adventure opportunities on our Website. We may send you email newsletters that
contain information about your apparent travel and adventure interests. We believe these emails
will provide you with useful information about travel and adventure special offers available
through our Website. Please note that you will have the opportunity to choose not to receive
these email communications in any such email we send. Please note that if you unsubscribe from
our email newsletters, we will continue to send you emails regarding your orders and
Who do we share your information with?
LocalAventura may share your information with the following entities:
Local Guides. We work with local third party vendors who lead adventures booked through our
Services (“Local Guides,” or individually “Local Guide”). We provide your full name, contact
information (including email and telephone number) and reservation details to the Local Guide
leading your adventure. We take reasonable steps to persuade the Local Guides to safeguard your
personally identifiable information; however, we do not dictate the privacy practices of the Local.
Third-Party Vendors. We work with third-party vendors who provide services or functions on
our behalf, including credit card processing, business analytics, marketing, distribution of
surveys, and fraud prevention. We may also authorize third-party vendors to collect information
on our behalf, including as necessary to operate features of the Website or to facilitate the
delivery of online advertising tailored to your interests. Third-party vendors have access to and
may collect information only as needed to perform their functions.
Other. We may also share your information:
- In response to subpoenas, court orders, or other legal process; to establish or exercise our
legal rights; to defend against legal claims; or as otherwise required by law. In such
cases, we reserve the right to raise or waive any legal objection or right available to us.
- When we believe it is appropriate to investigate, prevent, or take action regarding illegal
or suspected illegal activities; to protect and defend the rights, property, or safety of our
company or this Website, our customers, or others; and in connection with our Terms of
Service and other agreements. This includes exchanging information with other
companies and organizations for fraud protection and credit risk reduction.
- In connection with a corporate transaction, such as a merger, consolidation, or asset sale;
or in the unlikely event of bankruptcy.
Other than as set out above, you will have the opportunity to choose not to have us share such
information, and you will be notified when Personal Information about you will be shared with
We may share aggregate or anonymous information, including Analytical Information, with third
parties, including advertisers and investors. This information does not contain any Personal
Information and is used to develop content and services we hope you find of interest.
following general purposes:
- To help us recognize your browser as a previous visitor and save and remember any
preferences that may have been set while your browser was visiting our Website.
- To help measure and research the effectiveness of Website features and offerings,
advertisements and email communications.
You can choose to have your Web browser warn you each time you receive a new cookie or
disable cookies altogether. Please note that if you refuse to accept cookies, you may not be able
to access many of the Services offered on our Website.
How does LocalAventura protect information?
We want you to feel confident about using this Website to make travel arrangements, and we are
committed to protecting the information we collect. While no website can guarantee security, we
have implemented appropriate administrative, technical, and physical security procedures to help
protect the personal information you provide to us. For example, we encrypt your passwords, and
only authorized employees and consultants are permitted to access personal information, and
they may only do so for permitted business functions.
If you are visiting the Website from outside the United States, please be aware that your
information may be transferred to, stored, and processed in the United States. The data protection
and other laws of the United States and other countries might not be as comprehensive as those
in your country, but please be assured that we take steps to ensure that your privacy is protected.
By using our Services, you understand that your information may be transferred to our facilities
California Online Privacy Protection Act
Under California Civil Code Sections 1798.83-1798.84, California residents are entitled to ask us
for a notice identifying the categories of Personal Information, which we share with our affiliates
and/or third parties for marketing purposes, and providing contact information for such affiliates
and/or third parties. If you are a California resident and would like a copy of this information,
please submit a written request to email@example.com.
COPPA (Children Online Privacy Protection Act)
This Service is not directed to individuals under 18. We do not knowingly collect personally
identifiable information from children under 13. If a parent or guardian becomes aware that his
or her child has provided us with Personal Information without their consent, he or she should
contact us. If we become aware that a child under 13 has provided us with Personal Information,
we will delete such information from our files.
We know that our business will continue to evolve as we introduce new services, and we may
Policy changes on our Website, and if the changes are significant, we will provide a prominent
notice (such as a banner or alert on the website or via email). You can always check the “Last
Questions? Contact us.